Find answers to common questions about our products, orders and services.
Shop by Stage
Pregnancy – Pregocare
What is Pregocare?
Pregocare is Mamella’s cookie range created for pregnancy, a convenient snack made with thoughtfully selected ingredients for changing appetites and cravings.
When can I enjoy Pregocare?
Pregocare is designed for the pregnancy stage. Please follow the serving guidance on the product label.
What ingredients are used in Pregocare?
Pregocare includes ingredients such as finger millet, jackfruit flour, chickpea flour, oats and flaxseed. For the complete ingredient list, please check the product page or pack.
How many cookies are in a Pregocare tin?
Each tin contains 12 cookies. Each cookie weighs 15 g, making the total tin weight 180 g.
Does Pregocare contain added sugar?
Please refer to the ingredients and nutritional information on the Pregocare product page and packaging for the most accurate details.
Can I order Pregocare regularly?
Yes! You can subscribe to Pregocare and receive deliveries every two weeks, with free delivery.
Breastfeeding – Lactocare
What is Lactocare?
Lactocare is Mamella’s lactation-cookie range created for breastfeeding moms. It includes ingredients such as oats, flaxseed and nutritional yeast.
What makes Lactocare different from regular cookies?
Lactocare is a lactation cookie thoughtfully made for moms during feeding and pumping, especially when they are navigating low milk supply. Many moms have shared their experiences with us—read our testimonials to hear more.
Does Lactocare guarantee an increase in milk supply?
Every mom’s experience is different, and Lactocare cannot promise an increase in milk supply. You can read the experiences shared by moms in our testimonials. If you’re concerned about milk supply, please seek support from a qualified lactation professional or healthcare provider.
How many Lactocare cookies should I start with?
Please start with the serving guidance on the pack. Lactocare is a snack, and there is no established serving or timing that guarantees a change in milk supply.
What flavours are available?
Lactocare is available in White Chocolate and Dark Chocolate.
How many cookies are in a Lactocare tin?
Each tin contains 12 cookies. Each cookie weighs 15 g, making the total tin weight 180 g.
Can I enjoy Lactocare every day?
Lactocare can be enjoyed as part of a balanced diet. Please follow the serving guidance on the product label.
Where can I find Lactocare’s ingredients?
You’ll find Lactocare’s full ingredient and allergen information on its product page and packaging.
What is the difference between Lactocare and Pregocare?
Pregocare is created for the pregnancy stage, while Lactocare is a lactation-cookie range for breastfeeding moms. Their ingredients and nutritional profiles are different.
Baby – Infacare
What is Infacare?
Infacare is Mamella’s cereal, made with legumes/grains without added sugar or salt and with simple nutritional goodness.
When will Infacare be available?
Infacare is planned for launch in 2027. Stay connected with Mamella for updates.
Can Infacare be part of my baby’s first solids?
Infacare is intended for babies starting solids. Please check the age, preparation and feeding guidance on the pack when it launches, and supervise your baby while eating.
Can I join the Infacare waitlist?
Please follow Mamella’s updates for launch news and any waitlist announcement.
Toddler – Toddlercare
What is Toddlercare?
Toddlercare is a planned range of nourishing snacks created for toddlers, including little ones who can be fussy eaters.
When will Toddlercare be available?
Toddlercare is planned for launch in 2027. We’ll share updates as we get closer.
What products will be included in Toddlercare?
We’re working on the range now. Product details will be revealed closer to launch—watch this space!
What age group is Toddlercare designed for?
Toddlercare is being developed for toddlers. The recommended age for each product will be clearly stated on its packaging when available.
Products & Ingredients
Where can I find the ingredients in Mamella products?
The full ingredient list and allergen information are available on each product page and its packaging.
Do Mamella products contain allergens?
Please check the ingredient and allergen information for the specific product before consuming. If you have an allergy-related question, contact us before placing your order.
Are Mamella products halal certified?
Our halal certification process is currently in progress. We use halal-certified ingredients; however, Mamella products are not yet halal certified.
Are Mamella products vegan?
No. Our products are not vegan, as we use eggs in our recipes.
Can children enjoy Mamella products?
For older children, we generally recommend our nutritional cookies. Please check each product’s ingredients, allergens and age suitability before serving.
Does Mamella have products for people other than moms?
Absolutely! OatLabs is designed for gym-goers and people with nutrition- or health-focused lifestyles, while Brunch Lane is made for friends and family to enjoy together.
Subscriptions
How does a Mamella subscription work?
Choose your subscription duration and preferred bundle. Your selected products are delivered according to the subscription schedule.
How often will my subscription be delivered?
Subscription deliveries are scheduled every two weeks.
Is delivery free with a subscription?
Yes. Pregocare and Lactocare subscriptions include free delivery.
How long can I subscribe for?
You can choose from 4-week, 8-week and 12-week subscription options.
Can I choose how many tins I receive?
Pregocare subscriptions offer 2, 3 or 4 tins per delivery. Please check the Lactocare subscription page for the available bundle options.
Do I receive gifts with my subscription?
Selected longer subscription options may include mystery gifts. Please check the details shown for your chosen plan.
Can I pause or cancel my subscription?
Subscriptions cannot be cancelled for a refund once an order has been placed. Please contact us as early as possible if you need help with a future delivery.
Can I change my delivery address during my subscription?
Please contact us before your next scheduled delivery to request an address change. Changes may not be possible once your order has been dispatched.
Can I subscribe to both Pregocare and Lactocare?
Yes! You can subscribe to both. Deliveries are arranged every two weeks.
Orders, Shipping & Delivery
Where can I buy Mamella products?
Shop directly through the Mamella website, order through PickMe or Uber Eats where available, or visit one of our stockists.
Do you deliver islandwide?
Yes, we deliver across Sri Lanka.
How much does delivery cost?
Our standard delivery fee is LKR 450. Any applicable shipping charge will be shown at checkout.
How long will my order take to arrive?
Delivery times depend on your location and courier service. Estimated delivery information is shown at checkout.
When will my order be dispatched?
Orders placed before 12 noon, Monday to Friday, are eligible for same-day dispatch.
What happens if I place an order after 12 noon?
Orders placed after the weekday cut-off are dispatched according to the next working-day schedule.
When are weekend or public-holiday orders dispatched?
Orders placed over weekends or public holidays are dispatched on the next working day.
Can I get free delivery?
Yes. Pregocare and Lactocare subscriptions include free delivery.
Can I collect my order instead of having it delivered?
Pickup is available in Rajagiriya. Please contact us to confirm your order is ready before collecting.
Can I change my delivery address after placing an order?
Contact us as soon as possible. An address change may not be possible once your order has been dispatched.
What if nobody is available to receive my order?
Please contact us or the courier to arrange the next delivery attempt.
What should I do if my order is delayed?
Message us with your order number and we’ll help check the delivery status.
Payments
What payment methods can I use?
Available payment methods include bank transfer, debit or credit card, and Mintpay Pay in 3 on eligible purchases. Options are displayed at checkout.
Can I pay in instalments?
Yes. You can use Mintpay Pay in 3 on eligible purchases, subject to Mintpay’s terms and eligibility.
How does Mintpay Pay in 3 work?
Mintpay lets eligible customers split a purchase into three payments, subject to Mintpay’s terms and eligibility.
Is online payment secure?
Payments are processed through the payment options provided at checkout.
Can I pay cash on delivery?
Cash on delivery is not available. Please use one of the payment methods offered at checkout.
Will I receive an order confirmation?
You should receive an email confirmation after a successful purchase. If it doesn’t arrive, check your spam folder or contact Mamella.
Returns & Refunds
Can I return a product or request a refund?
As our products include food and personal-care items, we’re unable to accept returns or offer refunds once an order has been placed.
Does the no-refund policy apply to subscriptions too?
Yes. Our no-refund policy applies to all purchases, including subscriptions.
Can I cancel an order?
Please contact us immediately if you need to cancel. Once an order has been processed or dispatched, cancellation may not be possible. Orders are not refundable.
What if I receive a damaged or incorrect product?
Please contact us promptly with your order number and clear photos of the product and packaging. We’ll review the issue and help you with the next steps.
What if my package is missing an item?
Contact us with your order number and details of the missing item so we can investigate.
Mom-Circle & Community
What is Mom-Circle?
Mom-Circle is Mamella’s community for moms to connect, share experiences and feel supported through motherhood. It’s a safe, confidential and non-judgmental space where you can show up as you are.
Is Mom-Circle free to join?
Yes. The online Mom-Circle community is free to join.
How can I join Mom-Circle?
Join our WhatsApp community here.
Do I have to purchase Mamella products to join?
No. Mom-Circle is a community, not a purchase requirement.
Does Mom-Circle organise meet-ups?
Yes! We also organise meet-ups and activities for our community.
How can I attend a Mom-Circle event?
Follow Mamella’s event announcements or contact us for details about upcoming events.
Can I suggest an activity or topic for Mom-Circle?
Of course! Send us your ideas, we’d love to hear them.
Contact & Support
How can I contact Mamella?
Where is Mamella located?
216/45, Diyawanna Place, Rajagiriya, Sri Lanka.
Can I speak to someone before placing an order?
Of course. Contact us on WhatsApp and we’ll be happy to help with product or order questions.
How can I collaborate with Mamella?
Email info@mamellaglobal.com with your collaboration proposal.
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